• Changes and Cancellations

Changes and Cancellations


  • A ticket holder may change the travel date or travel class one time only at no charge. Subsequent changes will be treated as cancellations. Any reduction in the number of travelers in your party will be treated as a cancellation.
  • Changes can be made only if seats are available.


  • Cancellations are accepted only at the place of purchase (or reservation).
  • A refund fee will be assessed according to the timing of the cancellation. The following table shows the refund fees applied when canceling a 1-way adult ticket.
Up to 14 Days before Departure 2 to 13 Days before Departure 1 Day or Same Day before Departure After Departure
¥1,000 2,000 or 10%, whichever is higher 30% 100%